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Zephyr

On Productivity

Rating: 4 votes, 4.50 average.
30 something staff members. That's a rather... Gargantuan number when you think about it. I've always figured that we had much less than that, however, that's not the case anymore.

It's crazy to think we need this many staff members. Don't get me wrong, I've had the idea flicker for a moment that we'd be nearing this point in the near future but I never expected it to become an actual problem. He, in just a few months we've gone from a lack of to a swift over abundance.

This does imply change, but nothing you guys need to worry about to be honest. In reality we're just going through a bit of an efficiency problem at the moment, and to compensate we'll be cracking down and working extra hard to justify the staff we already have.

However, with every problem comes its silver lining, and this ones is far too large to simply ignore by any means. In the past few months we brought new staff on board in preparation for Brony Day. Last year, we held a marathon of all the episode and attracted a crowd of over 300 people, many of which who stayed at the site. As you may be able to assume, it was utter hell on the staff at the time in terms of moderation, (lucky for me, I wasn't on the staff then.) and for this year's event, which I won't reveal in case it's a secret, we've adequately prepared.

What does this all mean to you guys? Of course it means we probably won't be needing to select applications for a while, depending on how successful the upcoming holiday is, and it also means much more will be done around the site. However, don't stop sending them in guys, we're constantly reviewing them for whenever the need arises and we much prefer those who apply in advance in comparison to those who only do it when the need arises.

On a completely unrelated note, my girlfriend and my best friend's girlfriend are writing a Yaoi fanfic about me and my best friend.
What do.

That's all for now

-Z

Comments

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  1. rexhyuga's Avatar
    seriously 30? Maybe half of them do their job. A little staff "cleaning" might be in order
  2. Zephyr's Avatar
    Nah, we can't do that, it wouldn't be right.
    That's why we're going to be doing extra work instead.
  3. SoulEmber's Avatar
    30 staff and over 3000 members. That's like a one staff per 100 member ratio. I'm impressed with how large this site has grown in the almost one year that I've been a part of it. It's been fun seeing all the changes, and hopefully there will be plenty more.
  4. Tyro The Fox's Avatar
    I've gotten out the vacuum to keep things clean while RP's stay quiet. Keepin' busy and all that.

    Their writing Yaoi? Really? Are you planning to return the gesture?
  5. Zephyr's Avatar
    I'm fueling their imagination, but it might turn into a fanfic war.
  6. Trance Kuja's Avatar
    I don't think there are too many. I mean, there might be 30-ish staff members, but they all have different jobs to do, don't they?

    You just need to focus more on how many you need of each.

    According to the statistics, there are roughly 500 active members on the forums. I don't know how accurate those numbers really are, but let's go by that anyway.

    The only staff members i actively see moderating the forums are the Community Officers, Saikyo, and in some necessary occasions, Foxy or Grey.

    If you assume that per day, a handful of threads or posts need to be moderated in some way, that's pretty much all the moderators you need. (Though i don't quite see the difference between Community Officers and Forum Moderators.)

    Then there's the Radio DJ's, who in my eyes, don't have any actual duties on the forum itself other than the radio-related threads. And if they do have other duties besides that, they shouldn't.

    And then there's section-specific moderators for Roleplaying and Fanfiction. Can't really say anything about them since i never visit those places.

    The amount is fine. What you should change, if anything, is the manner of recruiting new staff members. Anyone could apply for a staff job and not be as efficient as he promises to be. Because of this, quality of the staff reduces, leading to ineffectiveness, leading to downgrading the quality of the forums. (This is worst-case scenario, of course)

    Right now, you're hand-picking people based on the promises they make without knowing if they can actually uphold them. And since you usually get to pick them from a huge list of applicants, that might be why you think you have too many.

    If i may suggest the following:

    Moderators and other staff members should just keep an open eye on members who could potentially be a good staff member, ask them by PM if they'd be interested, and then send them a questionnaire of sorts with "situations" and how they would deal with it as a staff member. Based on the outcome of that, you can really see what kind of staff member you're actually hiring.

    Right now, you're blatantly ASKING people if they want to be staff members. And in most cases, of course they would say "YES!!!"

    Generally, be more strict in hiring staff members, instead of being reluctant to add more. By doing that, you'll have effective staff members who know what they should be doing, and you won't have too many.

    Having too many isn't a bad thing however, but you need to put more limits to the specific staff jobs. There's no real difference between Community Officers and Moderators. You could either merge them, or seperate their duties more clearly and effectively, so they actually are two different groups.

    I thought the Community Patrol's job was to assist the community. They can move and lock threads as well, right? That's a moderator's job.

    That turned out much bigger than i expected. I hope my advice helps.
    Updated 28th Jun 2012 at 06:32 PM by Trance Kuja
  7. Zephyr's Avatar
    Actually that's what we mainly do, it just makes our job of doing such vastly more streamlined when we see the people we're already interested in with their applications written, this way we can make it more surprising and know more about our candidates beforehand (timezones, other obligations, etc)

    And I actually think you'll be pleased to hear that CP and Forum Mod was essentially merged very recently because of this issue. The only difference between the two is the title and a few responsibilities now; CP having more of the community-related jobs but not all of them and the same with Forum Mods and functionality jobs.

    This is all wonderful to hear though, if you have any more suggestions please send them in, they help more than you can imagine.
  8. Trance Kuja's Avatar
    I usually come up with a few good ideas every once in a while, so i'll be sure to let you know when i do. My mind is a complicated maze filled with good ideas. It's just very hard to find them.
    It's nice to hear they're appreciated.
  9. Grey Knightmare's Avatar
    Featured this entry! It's a good topic that needs some more attention.
    It's interesting that you should say that Rarit-E - About the anonymous approach, that's how I've always hired my admins, Derpy and Foxy but I've never thought to apply it on a wider scale. Would you suggest completely abolishing applications in favour of headhunting or to utilize both in some way?
  10. Trance Kuja's Avatar
    Quote Originally Posted by Grey Knightmare
    Featured this entry! It's a good topic that needs some more attention.
    It's interesting that you should say that Rarit-E - About the anonymous approach, that's how I've always hired my admins, Derpy and Foxy but I've never thought to apply it on a wider scale. Would you suggest completely abolishing applications in favour of headhunting or to utilize both in some way?
    I'd say the application threads have their uses, like Zephyr said. But in general, it seems just a bit "unproffesional" for a lack of better words. To me, the application threads look like another way of saying "We're looking for people, who wants to join?"

    As a result, you'll probably be getting many applications of people who just want to join the staff because it'd make their name look good. And it sometimes overshadows the applications of people who are genuinly interested for the right reasons.

    If you've read my recent blog update, you can learn a bit about my past forum experiences. I had my own methods of recruiting moderators. But i'll share those with you tommorow, if you'd like. I need to be ready and awake for work in 5 hours.
  11. mike406's Avatar
    Quote Originally Posted by Grey Knightmare
    Featured this entry! It's a good topic that needs some more attention.
    It's interesting that you should say that Rarit-E - About the anonymous approach, that's how I've always hired my admins, Derpy and Foxy but I've never thought to apply it on a wider scale. Would you suggest completely abolishing applications in favour of headhunting or to utilize both in some way?
    I'd say this should be expanded to Forum Moderators and Community Patrol. Having active staff look at certain members that have been helpful to others is a good way to weed out those who would be worthy of the position.
  12. Dilly Star's Avatar
    What mike406 said actually makes some sense, and I have seen other large forums do it.

    As a user, I wouldn't really know much about this unless I heard it second-hand, which is why this Blog post was so informative, but with each great increase in staff, does not the question become "Who watches the Watchmen?" If the staff were to increase from 30 to 40 with the influx of new users, how would the Administrators make sure everyone does their job?
  13. Grey Knightmare's Avatar
    The best way is probably asking you guys, who do you see doing their job? Who is on the staff, you don't see? :p
    You don't need to answer those, but think about it - you guys actually know better than we do.

    For Example: If I stopped implementing features, fixing bugs or posting in bug reports, I think people would notice. Right?
  14. rexhyuga's Avatar
    Quote Originally Posted by Grey Knightmare
    The best way is probably asking you guys, who do you see doing their job? Who is on the staff, you don't see? :p
    You don't need to answer those, but think about it - you guys actually know better than we do.

    For Example: If I stopped implementing features, fixing bugs or posting in bug reports, I think people would notice. Right?
    That would be a good survey to throw out everyonce in a while
  15. Dilly Star's Avatar
    Quote Originally Posted by Grey Knightmare
    The best way is probably asking you guys, who do you see doing their job? Who is on the staff, you don't see? :p
    You don't need to answer those, but think about it - you guys actually know better than we do.

    For Example: If I stopped implementing features, fixing bugs or posting in bug reports, I think people would notice. Right?
    Well, one nice thing about that survey I filled out a while back was that it asked some of those questions. From what I see as a user the current staff do a fantastic job, and if what you're saying is true, the proof must certainly be in the pudding.
  16. Trance Kuja's Avatar
    Quote Originally Posted by rexhyuga
    That would be a good survey to throw out everyonce in a while
    You mean like the one they did a couple of weeks ago?
  17. rexhyuga's Avatar
    Quote Originally Posted by Rarit E
    You mean like the one they did a couple of weeks ago?
    It wasn't good enough
    it felt like it was more for the staff
    we need one, made for the members to evaluate the staff

    maybe a list of these 30 staff members
    So I know who is missing
  18. Trance Kuja's Avatar
    Quote Originally Posted by rexhyuga
    It wasn't good enough
    it felt like it was more for the staff
    we need one, made for the members to evaluate the staff

    maybe a list of these 30 staff members
    So I know who is missing
    you mean this list?
    http://www.everypony.com/forums/showgroups.php

  19. rexhyuga's Avatar
    thats not what I meant don't you mock me
  20. Trance Kuja's Avatar
    Then what did you mean?
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