i would give a lot of reasons why people don't use it, but it wouldn't count cause it comes from my personal experience.Originally Posted by Lightning_Mustang
in my opinion, don't just say "give us your constructive criticism" cause its easily bendable. it can be interpreted as "tell us why we suck" or "please put us down for your sake", on the lighter side, it can also mean "please help us become something better". try something that brings out positive more than anything else. why not say "we want you to have a happier experience here! how about you help us achieve that goal by giving us ideas on how to improve".
I HIGHLY recommend you change the name of "The Complaint box" its just negative and pushes people away. you are looking for ways to improve, not ways to see yourselves as bad. Honestly, everything with the section is WAY to negative and pessimistic.