Blue screen of Death on Laptop

Discussion in 'Community Help and Support' started by William, Feb 8, 2014.

  1. William

    William An Everypony Regular

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    I am not good with the computer

    My screen broken laptop( i use a 2nd monitor for it) was having errors like this [​IMG]
    and I also kept getting BSOD's about kernel stack inpage error
    that kept happening randomly time to time and then one day i turn on my laptop and try to log in but I get another but different BSOD saying something like [​IMG](Not my picture don't follow the tech information)
    It happens every time I try to log in. how do I fix this?
     
  2. Rarit E

    Rarit E *clank*clank*clank*clank*
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    I'd say the easy solution would be to take it to a store where they can fix it (if it can be fixed at all).
     
  3. TheTaZe

    TheTaZe Meme Lord
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    I think its safe to say that your hard drive is dead or is very close to dying. You should bring it to a PC repair place or send it to the manufacturer.
     
  4. Malak

    Malak World Eater
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    Could try doing chkdsk on it one of two ways. Try to boot the laptop and enter chkdsk C: /f into Command Prompt and schedule a scan on the next boot.

    Otherwise, if able, shut down a desktop and connect the laptop HDD to it as a secondary.
    Run Command Prompt as Administrator and enter the command chkdsk [volume:] /f
    [volume:] will be the drive letter of the laptop HDD which can be found listed in My Computer, if it's not listed you'll have to add it through Disk Management which can be opened by right-clicking on My Computer and left-licking Manage.

    Command Prompt should look something like this after you enter the command.
    Code:
    C:\Users\<user>>chkdsk [[I]volume[/I]:] /f
    The type of the file system is NTFS.
    
    Chkdsk cannot run because the volume is in use by another
    process. Chkdsk may run if this volume is dismounted first.
    ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
    Would you like to force a dismount on this volume? <Y/N>
    You can force a dismount if it asks or schedule a scan on the next boot if it asks, otherwise it'll proceed to scan and fix errors that it can.

    If none of what mike406 and I suggested works or for whatever reason you're unable to do it, I highly suggest figuring out a way to start pulling high priority data off of it before it's too late. Additionally, who is the manufacture and how long have you had it?
     
  5. mike406

    mike406 Moderator
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    ^ You can't force dismount the system drive, Windows won't let you do that because then you'll just crash the computer. It will schedule for next boot, but it's the same process in the end. But in practice, you'll almost NEVER see chkdsk be successful in fixing. If you see chkdsk errors, your drive is most likely already faulty and you'll want to replace it asap. The only time it's ever "fixed" anything for me was getting back orphaned files and blocks due to (what I think happened) NTFS wrongly indexing a chunk of the drive, but again you will want to replace it if you see that.
     
    #5 mike406, Feb 9, 2014
    Last edited: Feb 9, 2014
  6. Malak

    Malak World Eater
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    Without actually having the drive on hand we have to provide an assortment of troubleshooting plans, and if chkdsk can even remotely add to the stability then I say it succeeded.
    Though you are right that usually if chkdsk "fixes" anything it usually means there is a much large problem at hand.
    We won't know unless William returns with additional information for us to work with.
     
  7. Malak

    Malak World Eater
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    Not really a big enough problem to start a new thread over, but what happened here?

    [​IMG]
     
  8. mike406

    mike406 Moderator
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    Is your RAM throttling on or near full while playing games? Stop error 0x3b (Bug Check String column) typically has a few common causes. More commonly from excessive use of Paged Pool memory (memory used by applications and drivers that communicates with the system and hardware interfaces, some general info here) or bad data being passed by the graphics driver to kernel code. The latter is more out of your control though. Either will probably cause ntoskrnl.exe to crash so it's a bit hard to tell what happened specifically. BSOD's that happen with memory can be random and hard to deduce, first to check is if you have sufficient RAM while gaming and if your video driver is updated to the latest version.
     
    #8 mike406, Feb 14, 2014
    Last edited: Feb 14, 2014
  9. Malak

    Malak World Eater
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    Drivers are fine and the machine has 8BG of RAM, though of all the times it has ever crashed was usually while I was in a game.
    If a lack of memory is the case, then it's that's easy enough to fix.
     
  10. mike406

    mike406 Moderator
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    Any particular game, or could it be any? 8GB should definitely be sufficient even with heavy gaming. If it does happen somewhat frequently you could give a memory diagnostic a try if you haven't already.
     
  11. Malak

    Malak World Eater
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    This time it was World of Tanks, another time was Saints Row the Third. I suspect a possible reason could be the combination of the game and Firefox which occasionally allocates an excessive 3,000,000K of physical memory if it has been opened for sometime.
     
  12. William

    William An Everypony Regular

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    Update

    I think that it all hard for me to understand and I have decided to just leave it broken.
     
  13. Minterwute

    Minterwute Cookie Horse
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    Well, assuming you do want to come back and fix this;
    You mentioned that the BSOD screen labeled the problem as a kernel stack in-page error. That tells me that (most likely) your kernel stack went out of page, which is caused by either an overflow or underflow (likely the former). Since the kernel stack is mostly used in task switches and system calls, I'm going to assume that's when the error is happening.

    TL;DR
    A program you are running is likely at fault. If that's the case, look for program updates and bug fixes. Otherwise, you've run into serious problems with your Windows installation and should consult a technician.

    Sent from my SHIELD using Tapatalk
     
  14. William

    William An Everypony Regular

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    Thanks for the help
     

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